By Eric Krock on November 10, 2010
Illustrate the size of the current backlog of committed user stories, features, and bug fixes so others understand the limits on the company’s capacity to commit new work. Use understandable metrics like number of open tickets and months to complete the current backlog if that’s all the company does. Read full article ...
Posted in Agile Product and Project Management | Tagged Agile, Communication, Leadership, Product Management, Project Management, Road Map, Scrum, Ticket Tracking |
By Eric Krock on September 15, 2010
A product manager’s highest priority at all times has to be resolving any issues and eliminating any behaviors that prevent them from doing their job. Stop product management-interfering behavior! Read full article ...
Posted in Agile Product and Project Management | Tagged Best Practices, Collaboration, Product Management, Productivity, Project Management, Psychology, Road Map, Sales, Ticket Tracking |
By Eric Krock on September 14, 2010
Keeping track of open bug reports consumes the valuable time of expensive product managers and engineers. If it will take less time to fix a bug than to discuss it, fix the bug now! Read full article ...
Posted in Agile Product and Project Management | Tagged Product Management, Productivity, Project Management, Ticket Tracking |
By Eric Krock on August 31, 2010
Divide your bugs, enhancements, and user stories into multiple backlogs to save time when scheduling work for upcoming sprints or planning a major release. Read full article ...
Posted in Agile Product and Project Management | Tagged Agile, Backlog, Best Practices, Product Management, Project Management, Ticket Tracking, Workflow |
By Eric Krock on August 19, 2010
Do a bug scrub to clear out queues of bug reports and enhancement requests awaiting triage. Unless you’re really going to handle a ticket in the near future, move it from the current backlog to a “future” backlog to make it clear to all that the ticket is a lower priority to be addressed much later. Read full article ...
Posted in Agile Product and Project Management | Tagged Best Practices, Collaboration, Product Management, Productivity, Ticket Tracking |
By Eric Krock on August 13, 2010
Ideally, a database of product bugs and enhancement requests is a gold mine of good ideas that’s well organized and easily searchable with every ticket triaged and on the proper sprint, backlog, or release. And then there’s the real world. Here are common problems and how to fix them so your ticket tracking system is a product management productivity tool, not a drag. Read full article ...
Posted in Agile Product and Project Management | Tagged Best Practices, Collaboration, Product Management, Productivity, Ticket Tracking, Tools |
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