One response to “Product Managers: Plan for Human Error, Not For Perfection!”

  1. Jon

    I so whole-heartedly agree with this! I don’t know how many times I’ve called a company with a product that wasn’t working properly and they found a way to blame it on user error. As a fairly advanced user, that is an immediate turn-off for me. But imagine all the basic users that just give up. It’s so important to go beyond making things work, to making them intuitive, simple, and clean.

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